Tiny Desk AI Video Stuck or Failed?
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Open My videos with the account you used to create the clip. The status on its card tells you whether to wait, check your credits, or download the finished video.
| No video listed | Check your account and whether you clicked “Create my video”. |
|---|---|
| Queued or Rendering | Your request was submitted. Check back in My videos. |
| Failed | Look for “Credits refunded” on the card, then check your balance. |
| Ready but won’t play | Download the original MP4 and open it on your device. |
No video listed after checkout
Check that the account shown in My videos is the one you used to make the clip. After payment is confirmed, return to the creator, check your photos and roles, and click “Create my video” to submit the job.
If a photo slot is empty, add the photo again and wait for all uploads to finish. If your payment or credit balance hasn’t updated, open the original order under Billing. Contact support with the order ID if you need help.
Still queued or rendering
The request has been submitted and usually takes a few minutes. You can leave the page and check My videos later with the same account. Wait for the result of this job before deciding whether to try again.
If the card is still queued or rendering after about 45 minutes, reload the page once. If the status stays the same, send support the creation time and the status on the card.
Generation failed or timed out
The credits used for a failed or timed-out generation return automatically. Look for “Credits refunded” on the card and check the balance at the top of My videos. Reload the page if the balance hasn’t updated.
You can use the returned credits to try again. If the error mentions a photo format or size, use the photo guide to fix it first. Contact support with the creation time and error if it keeps failing or the balance still looks wrong.
Ready, but the video won’t play
Choose “Download original MP4” on the same card and open the file in your device’s player. If it won’t open, download that same video again. Contact support with its creation time and status if the problem continues.
If the card says “Expired”, the download is unavailable. Finished videos are kept for 30 days. Check the date on the card. If the file plays without sound, follow the audio checks.
What to send support
Use the email address on the account you made the video with. Include the approximate creation time and time zone, the status on the card, and any error message you saw. Add the video ID if you have it.
For payment or credit issues, include the order ID from Billing if available. This helps support find the right video or order.